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Policies

Home // Policies

RESERVATIONs & CANCELLATIONs 

Our reservation policy and rates are subject to change and vary during busy periods or for special requests.

A 50% deposit of the total room cost, including taxes, is required to secure your reservation. Once the booking has been processed, you will receive a reservation confirmation email that outlines a summary of your booking. Please contact us if you need to make any changes.

Securing your reservation with a credit card means you accept the terms of our cancellation policy. The remaining balance of your total room cost, including taxes, is due on check-in at the hotel. We accept cash (US Dollars only) or credit cards (Visa, Mastercard, and American Express). Hotel Seacrest does not accept personal checks.

In-season (Dec–April) cancellations made more than 30 days from check-in date will receive a refund of the deposit paid minus a $50 administrative fee. Cancellations made 30 days or less from check-in date will not be refunded.

Off-season (May–Nov) cancellations made more than 14 days from check-in date will receive a refund of the deposit paid minus a $50 administrative fee. Cancellations made 14 days or less from check-in date will not be refunded.

We do not issue refunds for flight cancellations, and we encourage guests to purchase travel insurance to protect against loss associated with flight cancellations. Any changes to your reservation are subject to availability. Shortening your stay will be treated as a cancellation for the days removed from your stay and will be subject to our cancellation policy.

Refunds are not issued for early checkouts.

Failure to observe and adhere to our occupancy policies may result in termination of your reservation without refund.

CHILDREN and Pets 

In-season (Dec. 15-April 15)—Children16 and older allowed (must be accompanied by an adult at all times). 
Off-season (April 16-Dec. 14)—Children 12 and older allowed (must be accompanied by an adult at all times). 

We welcome pets up to 50 lbs. (non-aggressive breeds).


no Smoking


Hotel Seacrest is a non-smoking property. Please refrain from smoking in your room, the pool area, and parking lots. Management will gladly direct you to local areas and establishments that allow smoking.

check-in and check-out

Check-in begins at 3:00 PM.

Our check-in process is completely automated. Please contact us in advance of your arrival to receive instructions on how to locate and access your room when you arrive. The payment method we have on file will be charged for any remaining reservation balance upon check-in unless you give us different instructions in advance. 

CHECK-OUT IS AT 11:00 AM.
Late Check-out Fee: $75

If you need to stay longer, please contact management and we will do our best to accommodate you. If you have not checked out by 11:00 AM and have not made prior arrangements with management for a late check-out, a late check-out fee of $75.00 may be charged.

**Incidentals hold**

A $100 HOLD is placed on your credit card at the start of your reservation for potential smoking clean up, extraordinary cleaning of the room, damages, and late check-outs. 

ADA compliance

We are ADA compliant on the ground level. Our property is wheelchair accessible and has a pool lift. The Bamboo Room is our ADA compliant room.  We have ADA compliant smoke detectors. Contact the hotel for further information.

damages

Guests are responsible and will be held liable for damages to the hotel or hotel property and equipment.
Damage fees will be charged directly to the guest for the amount of the repairs or the replacement of items.

liability

Hotel Seacrest and its employees and contractors shall not be liable for any any claims, losses, damages, costs, or expenses, caused as a result of, or in connection with:

  • Evacuation, or inconveniences caused by a tropical storm or hurricane.
  • Delays or cancellations (in the event of a traveller becoming ill during a vacation, or having to cut their vacation short, all hospital and medical expenses are the traveller's responsibility).  
  • Monetary crises, social unrest, political or labour problems, economic changes, electrical outages due to weather, mechanical maintenance or construction difficulties.  
  • Delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier's reasonable control, including but not limited to acts of nature (hurricanes, mudslides, earthquakes), flight cancellations or changes, strikes, labour disputes, lockouts, threats or acts of terrorism, acts of war or declared war, weather conditions, diseases or epidemics/pandemics, novel or unexpected conditions, and local laws.  
  • Absence of travel documents, visas, passports, health certificates where required (Hotel Seacrest is not responsible for the advisement of travel and entry requirements).